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FAQ

How We Do Business

  • What's Included in a standard cleaning?
    Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
  • Do you provide the supplies?
    Cleaning supplies are included by default. As well, we ensure our cleaner uses the products you like and so there isn’t any cross-contamination from house to house.
  • What services do you offer?
    We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
  • How can I get a quote?
    Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
  • Am I charged the full quoted amount even if it doesn't take that long to clean my house?
    No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.
  • Are cleaning supplies included?
    Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house. However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
  • Do I have to be home for my cleaning?
    It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
  • Can I get a same-day booking?
    we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
  • When am I charged for the service?
    You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
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